Shipping policy

We work to ship Fenix Society orders accurately and as quickly as possible. This policy explains order processing, shipping charges, delivery estimates, and what to do if a package is delayed, lost, damaged, or returned to us.

Where We Ship

We currently ship to valid addresses in the United States, including Alaska, Hawaii, Puerto Rico, Guam, and other supported U.S. territories. Available services and rates vary by destination and are shown at checkout.

We do not currently ship internationally or to freight-forwarding or cargo-forwarding companies.

Order Processing

Complete, in-stock orders placed before 11:00 a.m. Pacific Time will typically be processed the same business day. Orders placed later, on weekends, or on holidays will generally begin processing on the next business day. Processing times are estimates and are not guaranteed.

Preorder, made-to-order, customized, partner, bulk, limited-release, and event-related products may follow different processing or release schedules. When a different schedule is stated on the product page, order confirmation, or written quote, that schedule applies.

If we cannot ship within a promised timeframe, we will contact you regarding the delay and the available options, including consenting to the delay or canceling the affected unshipped merchandise for a refund, as applicable.

Shipping Rates

Shipping methods and charges are calculated at checkout based on the destination, package weight, order contents, and service selected. Standard Economy shipping is generally $8.99 when available. Carrier-calculated USPS or other available services may also be displayed.

The shipping methods and rates displayed at checkout control for your order.

$125 Free Shipping

Free Economy shipping applies automatically to eligible U.S. orders that meet both of the following requirements:

The qualifying merchandise subtotal is $125 or more after product discounts and before taxes and shipping.
The total shipment weight is 10 pounds or less.

Orders weighing more than 10 pounds do not qualify for free shipping and are subject to the discounted shipping rate displayed at checkout. Free shipping applies only to Economy shipping and does not include expedited service. A product, release, or special order may be excluded when that limitation is disclosed before purchase.

Delivery Estimates

Carrier transit estimates begin after the carrier accepts the package and do not include order-processing time. Delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, high-volume periods, emergencies, security restrictions, and other events outside our control may affect delivery.

Selecting an expedited shipping service does not shorten order-processing time unless we expressly state otherwise. Shipping charges are not refundable for carrier delays outside Fenix Society’s control. If a paid service is not provided because of a Fenix Society error, please contact us for review.

Tracking

When tracking is available, it will be sent to the email address or mobile number provided with the order. Tracking activity may take up to 48 hours to appear after a label is created.

Billing, Address, and Fraud Verification

Customers are responsible for providing complete and accurate billing, shipping, and contact information. Using a billing address that does not match the address on file with the payment provider, or using materially different billing and shipping information, may cause an order to be held while we verify it.

We may request additional information before releasing an order. Processing delays caused by inaccurate information or required fraud review do not qualify the order for a complimentary shipping upgrade or discount. Address changes and cancellations are not guaranteed after processing begins.

Split Shipments and Drop-Shipped Merchandise

An order may ship in more than one package or from more than one authorized fulfillment location. When this happens, separate tracking information may be provided. We will not add shipping charges after purchase without your authorization.

Do not return merchandise to a supplier, distributor, or address shown on a shipping label. All returns require prior authorization and must be sent to the address provided by Fenix Society. Please review our Refund Policy before returning any product.

Delayed, Lost, or Stolen Packages

If tracking has not updated, the expected delivery date has passed, or a package is marked delivered but cannot be located, please check the delivery area and contact us promptly. Claims should be submitted within 7 days after the expected delivery date or the date the carrier marked the package delivered.

Fenix Society will assist with the carrier investigation. Carrier reviews may take time, and a replacement, refund, or store credit will be determined after reviewing the order and available carrier information. We may require a signed statement, identity verification, or a police report for suspected theft or certain high-value claims.

Claims involving an incorrect address supplied by the customer, an unauthorized address change, or a freight-forwarding service may not qualify for replacement or refund, but we will assist when reasonably possible.

Damaged Packages or Incorrect Items

Please report merchandise that arrives damaged, defective, or incorrect within 7 days of delivery by emailing contact@fenixsociety.us. Include your order number and clear photographs of the item, packaging, and shipping label. Please keep all packaging until the review is complete.

When Fenix Society confirms that an item was damaged in transit, defective, or shipped incorrectly, we will cover the applicable return and replacement shipping costs. The available remedy is subject to review and may include replacement, refund, or store credit.

Returned-to-Sender and Refused Packages

If a package is returned because of an incomplete or incorrect address, refusal, failure to claim the package, or another customer-caused delivery issue, the customer is responsible for any cost to reship it. If the package is not reshipped, any eligible refund will be handled under our Refund Policy after the merchandise is received and inspected. Original shipping charges are not refundable unless the return resulted from a Fenix Society error.

Large, Heavy, and Bulk Orders

Orders weighing more than 10 pounds, station or agency orders, and other unusually large shipments may require a special or discounted shipping rate. If the online checkout cannot accurately calculate the shipment, we will contact you before shipment. We will not charge an additional amount without your authorization.